Legal notice

General terms and conditions NL 2

This website is managed by Thiloes. Throughout the site, the
terms “we”, “us”, “our” and “entrepreneur” to Thiloes.
Thiloes offers this website, including all information, tools and
services available on this site are provided to you, the user, on the condition that
that you agree to all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you agree to our
“Service” and you agree to be bound by the following terms and conditions
terms and conditions (“ Terms of Service”, “Terms” ), including those additional
general terms and conditions and policies referenced and/or available herein
is via a hyperlink. These Terms of Service apply to all
users of the Site, including but not limited to users who use browsers,
suppliers, customers, vendors and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website.
used. By accessing or using any part of the site, you agree to
agree to be bound by these Terms of Service. If you do not agree
with all the terms of this agreement, you are not permitted to access the website
and you cannot use any services. If these Terms of Service are considered an offer
are considered, acceptance is expressly limited to these
Terms of Service.

Any new features or tools added to the current store will also be
subject to the Terms of Service. You can download the most recent version of the
You can review our Terms of Service at any time on this page. We
We reserve the right to modify any part of these Terms of Service.
work, change or replace by updates and/or changes to our website
to post. It is your responsibility to check this page regularly.
monitor for changes. Your continued use of or access to the website
Posting any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online
e-commerce platform that allows us to offer our products and services to you
to sell.

By agreeing to these Terms of Service, you represent that you have at least
are the age of majority in the state or province in which you reside, or that you are the age of majority in
the state or province where you live and that you have given us your consent to
allow all of your minor family members to use this site.
Do not use Umagonze products for illegal or unauthorized purposes,
nor may you, in the use of the Service, violate any laws in your jurisdiction
(including but not limited to copyright laws).

You may not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in a
immediate termination of your Services.
We reserve the right to terminate your use of this Site at any time for any reason.
to refuse service to someone.

You understand that your content (not including credit card information), may be unencrypted
transferred and may involve (a) transmissions over various networks; and (b)
changes to meet and adapt to the technical requirements of
connecting networks or devices. Credit card information is always
encrypted during transfer over networks.

You agree not to modify any portion of the Service, use of the Service, or
access to the Service or any contact on the website through which the Service is provided
offered, reproduce, duplicate, copy, sell, resell or
exploit, without our express written permission.
The headings used in this Agreement are for convenience only.
included and will not limit or otherwise affect these Terms.

ARTICLE 1 - DEFINITIONS

In these terms and conditions the following terms shall have the following meanings:

Reflection period : the period within which the consumer can make use of his
right of withdrawal;

Consumer : the natural person who is not acting in the exercise of a profession or
company and enters into a distance contract with the entrepreneur;
Date: 01-08-2023

Duration transaction : a distance contract relating to a series of
products and/or services, the delivery and/or purchase obligation of which is in time
spread out;

Durable medium: any instrument that enables the consumer or entrepreneur
to store information addressed to him personally in a manner that
future consultation and unchanged reproduction of the stored information
makes possible.

Right of withdrawal : the possibility for the consumer to cancel within the cooling-off period
to view the distance contract;

Entrepreneur : the natural or legal person who offers products and/or services on
offers distance to consumers;
Distance contract: an agreement whereby, within the framework of a distance contract,
entrepreneur organized system for distance selling of products and/or
services, up to and including the conclusion of the agreement, exclusively used
is one or more remote communication techniques;
Distance communication technology: means that can be used for the
concluding an agreement, without the consumer and entrepreneur being present at the same time
have come together in the same space.
General Terms and Conditions: these General Terms and Conditions of the
entrepreneur.

ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR
• Email address: info@Thiloes.com
• Chamber of Commerce number: 93197101
• VAT number: NL866309184B01
• Address: Slotemaker de Bruïnstraat 27
(no visiting address and/or return address. Returns to this address will not be reimbursed)

ARTICLE 3 - APPLICABILITY
These general terms and conditions apply to every offer from the entrepreneur
and on every distance contract and orders concluded between
entrepreneur and consumer.

Before the distance contract is concluded, the text of this
general terms and conditions made available to the consumer. If this
is not reasonably possible, before the distance contract is concluded
closed, it is indicated that the general terms and conditions are with the entrepreneur
to view and, at the consumer's request, to provide them free of charge as soon as possible
sent.

If the distance contract is concluded electronically, by way of exception
the previous paragraph and before the distance contract is concluded, the text of
these general terms and conditions to the consumer electronically
be made available in such a way that it can be used by the consumer in a
can be stored in a simple manner on a durable data carrier.
If this is not reasonably possible, before the distance contract
is closed, it is indicated where the general terms and conditions apply
can be consulted electronically and that they can be made available upon request by the
will be provided to the consumer free of charge by electronic means or otherwise
sent.

In the event that, in addition to these general terms and conditions, specific product or
service conditions apply, the second and third paragraphs of
corresponding application and the consumer may, in the event of conflicting
general terms and conditions always rely on the applicable provision that applies to him
is the most favorable.
If one or more provisions in these general terms and conditions are amended at any time
are null and void or annulled in whole or in part, the agreement and
these conditions shall otherwise remain in force and the relevant provision shall
mutual consultation shall be replaced without delay by a provision stating that the purport
as close as possible to the original.

Situations that are not covered by these general terms and conditions must be
assessed 'in the spirit' of these general terms and conditions.
Uncertainties regarding the interpretation or content of one or more provisions of our
conditions, shall be interpreted 'in the spirit' of these general terms and conditions
conditions.

ARTICLE 4 - THE OFFER
If an offer has a limited period of validity or is subject to conditions
If this occurs, this will be explicitly stated in the offer.
The offer is without obligation. The entrepreneur is entitled to change the offer and
to adjust.
The offer contains a complete and accurate description of the offered
products and/or services. The description is detailed enough to provide a good
to enable the consumer to assess the offer. If the
If the entrepreneur uses images, are these a true representation?
display of the products and/or services offered. Obvious errors or
Obvious errors in the offer do not bind the entrepreneur.
All images, specifications and data in the offer are indicative and may
not give rise to compensation or termination of the agreement.
Images of products are a true representation of the
products offered. Entrepreneur cannot guarantee that the displayed
colours exactly match the real colours of the products.
Each offer contains such information that it is clear to the consumer what the
rights and obligations that are attached to the acceptance of the offer
connected. This concerns in particular:
the price, excluding customs clearance costs and import VAT. These additional
costs will be at the expense and risk of the customer. The postal and/or courier service
will use the special arrangement for postal items with regard to imports
and courier services. This arrangement applies if the goods are imported into the
EU country of destination, which is also the case in the present case. The postal and or
courier service collects the VAT (whether or not together with the invoiced
customs clearance charges) at the recipient of the goods;
any shipping costs;
the manner in which the agreement will be concluded and which actions
are necessary for this;
whether or not the right of withdrawal applies;
the method of payment, delivery and execution of the agreement;
the period for accepting the offer, or the period within which the
entrepreneur guarantees the price;
the amount of the rate for distance communication if the costs of the
use of the technology for remote communication are calculated on a
other basis than the regular basic rate for the used
means of communication;
whether the agreement is archived after it has been concluded, and if so, in what way
how this can be consulted by the consumer;
the manner in which the consumer, before concluding the agreement,
can check the data provided to him in the context of the agreement and
restore if desired;
any other languages ​​in which, in addition to Dutch, the agreement may be concluded
are closed;
the codes of conduct to which the entrepreneur has submitted and the manner
where the consumer can consult these codes of conduct electronically;
and
the minimum duration of the distance contract in the event of a continuous transaction.
Optional: available sizes, colours, type of materials.

ARTICLE 5- THE AGREEMENT
Subject to the provisions of paragraph 4, the agreement shall be concluded on the
moment of acceptance by the consumer of the offer and compliance with the
conditions set therein.
If the consumer has accepted the offer electronically,
the entrepreneur shall immediately confirm receipt of acceptance electronically
of the offer. As long as the receipt of this acceptance has not been confirmed by the
If the entrepreneur has confirmed the agreement, the consumer can cancel the agreement.
If the agreement is concluded electronically, the entrepreneur will make appropriate arrangements
technical and organizational measures to secure the electronic
transfer of data and ensures a secure web environment. If the consumer
can pay electronically, the entrepreneur will take appropriate measures to do so
take safety precautions.
The entrepreneur can - within legal frameworks - inquire whether the
consumer can meet his payment obligations, as well as all those facts and
factors that are important for responsibly entering into the agreement on
distance. If the entrepreneur has good reasons on the basis of this investigation to
not to enter into the agreement, he is entitled to give reasons for placing an order or
to refuse the application or to attach special conditions to the implementation.
The entrepreneur will provide the consumer with the following when delivering the product or service:
information, in writing or in such a way that it can be used by the consumer
accessible manner can be stored on a durable data carrier,
send along:
1. the visiting address of the establishment of the entrepreneur where the consumer
complaints can be lodged;
2. the conditions under which and the manner in which the consumer can
right of withdrawal, or a clear statement regarding the
are excluded from the right of withdrawal;
3. the information about guarantees and existing after-sales service;
4. the data included in Article 4 paragraph 3 of these terms and conditions, unless the
the entrepreneur has already provided this information to the consumer before the execution
of the agreement;
5. the requirements for terminating the agreement if the agreement is a
has a duration of more than one year or is of indefinite duration.
In the case of a long-term transaction, the provision in the previous paragraph only applies
applicable to the first delivery.
Each agreement is entered into subject to the suspensive conditions of
sufficient availability of the products concerned.

ARTICLE 6 – RIGHT OF WITHDRAWAL
When purchasing products, the consumer has the option to cancel the agreement
to cancel without giving any reason within 14 days. This cooling-off period
commences on the day after the consumer receives the product or a prior notice
designated by the consumer and made known to the entrepreneur
representative.
During the cooling-off period, the consumer will handle the product and the
packaging. He will only unpack or use the product to the extent that
that is necessary to assess whether he wishes to keep the product. If
If he exercises his right of withdrawal, he will return the product with all delivered
accessories and – if reasonably possible – in the original condition and packaging
return to the entrepreneur, in accordance with the instructions provided by the entrepreneur
reasonable and clear instructions.
If the consumer wishes to exercise his right of withdrawal, he is
obliged to report this within 14 days after receipt of the product
the entrepreneur. The consumer must make this known by means of a
written message/email. After the consumer has indicated that he/she will use
If the customer wishes to exercise his right of withdrawal, he must return the product within 14 days
to return. The consumer must prove that the delivered goods were returned on time.
returned, for example by means of proof of shipment.
If the customer has not made this known after the expiry of the periods mentioned in paragraphs 2 and 3,
wish to exercise his right of withdrawal or not to purchase the product
has been returned to the entrepreneur, the purchase is a fact.

ARTICLE 7 - COSTS IN THE EVENT OF WITHDRAWAL
If the consumer exercises his right of withdrawal, the costs are for
the return of the products at the consumer's expense.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible
as soon as possible, but no later than 14 days after cancellation, refund.
the condition is that the product has already been received back by the online retailer
or conclusive proof of complete return can be provided.

ARTICLE 8 - EXCLUSION OF RIGHT OF WITHDRAWAL
The entrepreneur can exclude the consumer's right of withdrawal for
products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal
only applies if the entrepreneur clearly states this in the offer, at least in good time before the
concluded the agreement, has stated.
Exclusion of the right of withdrawal is only possible for products:
1. which have been created by the entrepreneur in accordance with specifications of
the consumer;
2. which are clearly personal in nature;
3. which by their nature cannot be returned;
4. which can spoil or become outdated quickly;
5. whose price is subject to fluctuations in the financial market on which
the entrepreneur has no influence;
6. for individual newspapers and magazines;
7. for audio and video recordings and computer software of which the consumer has
seal has been broken.
8. for hygiene products where the consumer has broken the seal
broken.
Exclusion of the right of withdrawal is only possible for services:
1. concerning accommodation, transport, catering or leisure activities to be performed on
a specific date or during a specific period;
2. the delivery of which is with the express consent of the consumer
started before the cooling-off period has expired;
3. regarding betting and lotteries.

ARTICLE 9- THE PRICE
I reserve the right to cancel the order during the period stated in the offer
validity period to change the prices of the products and/or services offered,
also as a result of changes in VAT rates.
By way of exception to the previous paragraph, the entrepreneur may sell products or services of which the
prices are subject to fluctuations in the financial market and where the
entrepreneur has no influence on, with variable prices to offer. These
subject to fluctuations and the fact that any prices stated
indicative prices are stated with the offer.

Price increases within 3 months after the conclusion of the agreement are
only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are
only permitted if the entrepreneur has stipulated this and:
1. these are the result of statutory regulations or provisions; or
2. the consumer has the authority to terminate the agreement with effect
from the day on which the price increase takes effect.

The place of delivery is determined on the basis of Article 5, paragraph 1, of the Act on
VAT 1968 takes place in the country where the transport commences. In the
In this case, this delivery takes place outside the EU. Following this,
the postal or courier service at the customer's import VAT or customs clearance costs are charged
collected. Therefore, no VAT will be charged by the entrepreneur.
All prices are subject to printing and typographical errors. For the consequences of
No liability is accepted for printing and typographical errors. No liability is accepted for printing and typographical errors.
the entrepreneur is not obliged to deliver the product at the incorrect price.

ARTICLE 10 - CONFORMITY AND WARRANTY
The entrepreneur guarantees that the products and/or services comply with the
agreement, the specifications stated in the offer, meet the reasonable requirements of
soundness and/or usability and the date of the creation of the
agreement existing legal provisions and/or government regulations. If
agreed, the entrepreneur also guarantees that the product is suitable
for other than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer does not affect
the legal rights and claims that the consumer has under the
agreement can enforce against the entrepreneur.

Any defects or incorrectly delivered products must be reported within 14 days after
delivery to the entrepreneur in writing. Return of the
Products must be returned in their original packaging and in new condition.
The entrepreneur's warranty period corresponds to the manufacturer's warranty period.
However, the entrepreneur is never responsible for the final
suitability of the products for each individual application by the consumer,
nor for any advice regarding the use or application of the
products.

The warranty does not apply if:
The consumer has repaired and/or edited the delivered products himself or by
has had it repaired and/or edited by third parties;
The delivered products have been exposed to abnormal conditions or
are otherwise treated carelessly or are contrary to the instructions of
the entrepreneur and/or on the packaging have been treated;
The defect is wholly or partly the result of regulations that the
government has made or will make any statement regarding the nature or quality of the
materials used.

ARTICLE 11 - PERSONAL INFORMATION
Your submission of personal information through the store is subject to our Privacy Policy.
application. To view our privacy policy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors.
contains errors, inaccuracies or omissions that may relate to
product descriptions, prices, promotions, offers, shipping costs of
products, transit times and availability. We reserve the right to
to correct any errors, inaccuracies or omissions and to update information
to change or update information or cancel orders as stated in the Service
or on any related website at any time and without prior notice.
notification is incorrect (even after you have placed your order).

We are not obligated to update any information contained in the Service or on any related website.
to update, modify or clarify, including but not limited to
pricing information, except as required by law. No specified
update or renewal date will be applied in the Service or on a
related website, to indicate that all information in the Service or on a
related website has been changed or updated.

SECTION 13- CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time.
view on this page.
We reserve the right, at our sole discretion, to modify any portion of
to update, change or replace these Terms of Service by posting updates and
to post changes to our website. It is your responsibility to keep our
website regularly for changes. Your continued use of or
access to our website or the Service following the posting of any changes in
These Terms of Service constitute acceptance of those changes.
Privacy

Privacy Policy for Harvera:

● Introduction
Harvera attaches great importance to the protection of your privacy and personal
data. This privacy policy explains how we handle your personal data.
collect, use, process, and protect in accordance with the
applicable law, including the General Data Protection Regulation
(GDPR) and other relevant privacy laws.

● Collection of personal data
We may collect personal information from you when you use our website
visits, registers for our services, purchases products, contacts us
records, or otherwise communicates with us. This personal information
may include your name, address, email address, telephone number, and
include payment details.

● Use of personal data
We use your personal data for the following purposes:
● Processing and fulfilling your orders and purchases;
● Providing customer service and support;
● Providing relevant information about our products and services;
● Analyzing and improving our website and services;
● Complying with legal obligations and protecting our
rights and properties.

● Data protection
We take appropriate technical and organizational measures to protect your
to protect personal data against unauthorized access, loss,
abuse, or disclosure. We have strict internal guidelines and protocols
to ensure that your data is kept secure.

● Provision to third parties
We may share your personal information with third parties who provide us with
support in providing our services, such as payment processors and
logistics partners. These third parties may only use your data
for the performance of the agreed services and are contractually bound
to confidentiality and data protection.

● Retention period
We do not store your personal data for longer than is necessary for the
purposes for which they were collected, unless a longer retention period is required by law
is required or permitted.

● Your rights You have the right to view, correct, change,
or have it removed. If you wish to exercise these rights or have any questions
If you have any questions about our privacy policy, please contact our
privacy officer via the contact details at the bottom of this policy.

● Changes to the policy
This privacy policy may be updated to reflect any changes in our
to reflect data processing. The most recent version of this policy will be
are available on our website at all times.

● Contact
If you have any questions, comments, or complaints about our privacy policy or our
data practices, you can contact us via our contact page
Last updated: 22-03-2024
With kind regards,
Thiloes
★★★★★8,500+Satisfied customers!

Returns

Step 1
Please make sure you return the item in its original packaging and in
undamaged condition. Please seal the package with clear tape and
do not use duct tape.

Step 2
Write your address on a piece of paper as the return address and also include our address as
the delivery address. When you return a package, it is essential that we can
identify who the package is from. If this is not done, there is a risk
that your package gets lost by the delivery service such as PostNL or DHL, or that we
unable to accept package.

Step 3
Please register your return with us via email at info@(COMPANY).nl. We would like to hear from you.
reason why you want to return your item. Once you use your
return policy and we receive your IBAN details, your money will be refunded within 10 days
refunded.
Please note! It is important that we receive proof from you that the item has been returned.
sent to us. This proof can consist of a shipping receipt from DHL/PostNL
or a confirmation email from a carrier.

Step 4
Send the package via PostNL or DHL, as these are the most cost-effective return options.
are. The costs for shipping or collection are for your own account. We ask
your understanding in this.
Please note! If the goods arrive at our premises and they are damaged, unkempt or not
in accordance with our terms and conditions, we reserve the right to
not to accept. In that case you are not entitled to return.
If you have a complaint, we always request that you send photos. In this way
we can work with you to see how we can solve the problem to your satisfaction
can solve.

Shipping Policy

Delivery time
Our dedication to delivering high quality products has led us
to handle orders with the utmost care. Currently
We aim to deliver your order within an average delivery time of 5 to 12
working days. Please note that these delivery times are only a
are estimates and will vary depending on your location and current conditions.
Delays due to Unforeseen Traffic
We would like to emphasize that delivery times may vary due to
unexpected rush that can come out of nowhere. Although we always strive
In order to deliver your order as quickly as possible, there may be periods when the
demand for our products increases significantly, which may lead to delays. We
ask for your understanding in such situations and assure you that we will do everything we can
will do everything we can to minimize delays.
Shipping service
We use DHL , a renowned international
shipping company, to deliver your order safely and reliably. With
DHL you are assured of excellent service and real-time tracking information
to track the progress of your shipment.

Extras
To enhance your shopping experience, we also offer:
● Free Shipping: For orders over a certain value, we offer
free shipping on.

● Insured Shipping: If you ship your order with priority and insurance
If you need it, we offer insured shipping for an additional charge.

● Customer Service: Our dedicated customer service team is always ready to assist you
to answer questions and address any concerns.
We value your trust in us and strive to provide you with the best possible service.
service. If you have any further questions about our shipping policy, please
feel free to contact us. Thank you for choosing us for your purchases